Frequently Asked Questions

If you have any feedback or concerns we encourage you to reach out to our team. Please email us:

info@vsofine.com

Please read our FAQ before sending us a message.

  • Standard shipping rates apply for orders within the continental United States and will vary depending distance shipped. Free Shipping is available on purchases of $40 or more.
  • Shipping outside the continental United States will be more expensive than the 48 continental United States.
  • International rates apply to all oversees shipping addresses.
  • Credit Cards/Debit Cards
    • Visa
    • Mastercard
    • American Express
    • Discover
  • PayPal
  • Google Pay
  • Apple Pay
  • Amazon Pay
  • Venmo
  • AfterPay
  • Once the oder is received, please allow for 24 to 48 hours for processing.
  • Standard shipping times apply for all orders shipped in the continental United States.
  • For destinations outside the continental United States please allow for longer shipping times.
  • International shipping times apply for all oversees shipping and could take up to several days from processing to arrive.

Online shopping is completely safe and secure platform portal that isrequired to follow strict security rules. With enforced SSL on checkout pages, which encrypts data transmitted between the server and the client, such as payment details and customer information you can be sure your information is safe.

After an order is placed the shop owner will receive an encrypted email and the order will begin processing. Orders will be verified and packaged for outbound delivery. Once shipped your order will arrive at the request address within a few days.

All orders will be confirmed through email and a purchase order receipt will be sent to the email address provided at the time of purchase.

Returns

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please email us at info@vsofine.com for return information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vsofine.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vsofine.com

Need help?

Contact us at info@vsofine.com for questions related to refunds and returns.